Fair Practice Code

Loan Doctor AI adheres to the spirit of the RBI Fair Practice Code applicable to lenders and digital lending platforms in India.

1. Transparent communication

All charges, fees and processing information are disclosed before the customer commits. Key Facts Statement (KFS) is presented for every loan offer originating from partner lenders.

2. Non-discrimination

We do not discriminate on grounds of gender, religion, caste, region, disability, sexual orientation or any other protected characteristic.

3. Recovery practices

For any recovery activity conducted by partner lenders, our partners are expected to follow the RBI Fair Practice guidelines — including contact only within permitted hours and prohibition of harassment.

4. Data privacy

Only the data required for a specific service is collected, with explicit consent, per the DPDP Act 2023.

5. Whistleblower

Suspected unfair practices can be reported confidentially to grievance@genesisfinance.in.